Shipping policy

Shipping Policy

Processing time
Orders are processed within 1–3 business days of purchase, Monday to Friday, excluding UK bank holidays. Orders placed after [2pm] will be processed the next business day. You'll receive a confirmation email once your order has shipped, along with your tracking number.

UK delivery
All UK orders are shipped via Royal Mail. 

Delivery times are estimates from dispatch, not order date, and Royal Mail can occasionally experience delays outside our control (weather, strikes, high-volume periods such as Christmas).

Order tracking
Every order ships with tracking. You'll get a tracking link by email as soon as it's dispatched — you can also track it directly via Royal Mail's tracking tool using the number provided.

International shipping
Please contact us beforehand for international orders. Please note international orders may be subject to import duties or taxes charged by your country's customs authority — these are the customer's responsibility and are not included in your order total.

Incorrect addresses
Please double-check your delivery address at checkout — we're unable to redirect a parcel once it's dispatched. If a parcel is returned to us as undeliverable due to an incorrect address, we'll be in touch to arrange re-postage, which may incur an additional shipping charge.

Lost or delayed parcels
If your order hasn't arrived within 3 of the estimated delivery window, please contact us at [email] and we'll open an investigation with Royal Mail on your behalf. Please wait until this window has passed before reaching out, as most "delayed" parcels are simply still in transit.

Damaged items
If your order arrives damaged, please contact us at info@grydtools.com within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund.